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2018/02/26/(Mon)

DHL and Cranfield School of Management report: E-Commerce is Transforming B2B [Education]

画像(180x127)・拡大画像(640x452)

Report highlights strategies for B2B companies to successfully compete in dynamically growing cross-border e-commerce
B2B customers increasingly expecting agile, scalable, B2C-like experience

DHL Express has released a white paper with Cranfield School of Management investigating the current trends and significant potential of the international e-commerce landscape for business-to-business (B2B) companies. The paper provides a practical guide to specific digital features and strategies used by businesses that are developing a cross-border e-commerce offering and presents a framework for companies to better understand and benchmark their own level of e-commerce development.

"We have seen B2C e-commerce grow at a faster pace than most other industry sectors in recent years, with premium cross-border shipments growing from 10% to more than 20% of the volumes of DHL Express," said Ken Allen, CEO, DHL Express. "As this study shows, there is the same potential for cross-border B2B e-commerce to grow at a dynamic pace, and the DHL Express network will be an enabler of that for businesses around the world."

"E-commerce is radically transforming the way in which B2B companies operate and opening up new market opportunities around the globe while simultaneously challenging many established companies to keep up with more agile newcomers," said John Pearson, CEO, DHL Express Europe. "The most successful e-commerce companies today provide an enhanced customer experience comparable to what we all now know from our personal online shopping activities. To compete in this changing market environment, B2B companies are also having to change their supply chains, becoming more transparent, streamlined, responsive and flexible. Based on both our longstanding relationships with the B2B sector and our success in serving cross-border B2C, DHL Express is very well placed to help industrial companies expand more actively into e-commerce."

Cross-border B2B transactions are expected to reach US $1.2 trillion within the next five years, according to Forrester Research. To take advantage of this potential, companies need to provide a more flexible, scalable and mobile customer experience in line with business-to-consumer (B2C) online shopping. However, B2B transactions differ from B2C in fundamental ways that necessitate a different approach. Adapting certain website features and functionalities, such as product catalogs and live customer support, and better integrating front- and backend systems and end-to-end logistics processes are crucial for B2B companies seeking to provide this customer experience.

"In the course of our research, we identified three archetypes of companies that are involved in e-commerce, from 'novice' to 'intermediate' to true 'innovators,'" said Professor Michael Bourlakis, Chair in Logistics & Supply Chain Management at Cranfield University. "Novices, for example, have just begun to dip their toes in the water when it comes to e-commerce and have basic functionality on their websites. Innovators, on the other hand, have sophisticated offerings and employ advanced technologies - such as machine learning and virtual reality - to better anticipate customer requirements and offer personalized experiences. With this framework, businesses can see how they compare to other companies that are developing an e-commerce offering and gain insights into improving their own e-commerce efforts."

For companies looking to build flexibility into their networks and to take advantage of the overseas demand that arises - sometimes unexpectedly - with the launch of an e-commerce offering, international express logistics companies can provide global networks that make door-to-door access to overseas markets and a premium service offering possible. This allows B2B companies to win business from new customer segments in an efficient manner, without the need for extensive warehousing and distribution networks in markets with low volume. They also provide indirect benefits to e-commerce companies by providing additional brand credibility and trust, streamlining their logistics processes, and minimizing financial risks by reducing the time spent by inventory in transit and ensuring full visibility on orders.

Based on a combination of desk research and in-depth interviews, the white paper identifies five categories of features that are essential to B2B e-commerce platforms: digital infrastructure, customer experience, customer personalization, seamless integration and synchronization of logistics. It also offers practical recommendations to companies that wish to further develop their capabilities across these five categories, such as using business intelligence tools to capture better data and enhance customer insights and looking at the supply chains of major retailers for inspiration when developing omni-channel sales networks (i.e., combining brick and mortar and web or mobile shops).

Posted at 22:20   パーマリンク

DHL and Cranfield School of Management report: E-Commerce is Transforming B2B [Education]

画像(180x127)・拡大画像(640x452)

Report highlights strategies for B2B companies to successfully compete in dynamically growing cross-border e-commerce
B2B customers increasingly expecting agile, scalable, B2C-like experience

DHL Express has released a white paper with Cranfield School of Management investigating the current trends and significant potential of the international e-commerce landscape for business-to-business (B2B) companies. The paper provides a practical guide to specific digital features and strategies used by businesses that are developing a cross-border e-commerce offering and presents a framework for companies to better understand and benchmark their own level of e-commerce development.

"We have seen B2C e-commerce grow at a faster pace than most other industry sectors in recent years, with premium cross-border shipments growing from 10% to more than 20% of the volumes of DHL Express," said Ken Allen, CEO, DHL Express. "As this study shows, there is the same potential for cross-border B2B e-commerce to grow at a dynamic pace, and the DHL Express network will be an enabler of that for businesses around the world."

"E-commerce is radically transforming the way in which B2B companies operate and opening up new market opportunities around the globe while simultaneously challenging many established companies to keep up with more agile newcomers," said John Pearson, CEO, DHL Express Europe. "The most successful e-commerce companies today provide an enhanced customer experience comparable to what we all now know from our personal online shopping activities. To compete in this changing market environment, B2B companies are also having to change their supply chains, becoming more transparent, streamlined, responsive and flexible. Based on both our longstanding relationships with the B2B sector and our success in serving cross-border B2C, DHL Express is very well placed to help industrial companies expand more actively into e-commerce."

Cross-border B2B transactions are expected to reach US $1.2 trillion within the next five years, according to Forrester Research. To take advantage of this potential, companies need to provide a more flexible, scalable and mobile customer experience in line with business-to-consumer (B2C) online shopping. However, B2B transactions differ from B2C in fundamental ways that necessitate a different approach. Adapting certain website features and functionalities, such as product catalogs and live customer support, and better integrating front- and backend systems and end-to-end logistics processes are crucial for B2B companies seeking to provide this customer experience.

"In the course of our research, we identified three archetypes of companies that are involved in e-commerce, from 'novice' to 'intermediate' to true 'innovators,'" said Professor Michael Bourlakis, Chair in Logistics & Supply Chain Management at Cranfield University. "Novices, for example, have just begun to dip their toes in the water when it comes to e-commerce and have basic functionality on their websites. Innovators, on the other hand, have sophisticated offerings and employ advanced technologies - such as machine learning and virtual reality - to better anticipate customer requirements and offer personalized experiences. With this framework, businesses can see how they compare to other companies that are developing an e-commerce offering and gain insights into improving their own e-commerce efforts."

For companies looking to build flexibility into their networks and to take advantage of the overseas demand that arises - sometimes unexpectedly - with the launch of an e-commerce offering, international express logistics companies can provide global networks that make door-to-door access to overseas markets and a premium service offering possible. This allows B2B companies to win business from new customer segments in an efficient manner, without the need for extensive warehousing and distribution networks in markets with low volume. They also provide indirect benefits to e-commerce companies by providing additional brand credibility and trust, streamlining their logistics processes, and minimizing financial risks by reducing the time spent by inventory in transit and ensuring full visibility on orders.

Based on a combination of desk research and in-depth interviews, the white paper identifies five categories of features that are essential to B2B e-commerce platforms: digital infrastructure, customer experience, customer personalization, seamless integration and synchronization of logistics. It also offers practical recommendations to companies that wish to further develop their capabilities across these five categories, such as using business intelligence tools to capture better data and enhance customer insights and looking at the supply chains of major retailers for inspiration when developing omni-channel sales networks (i.e., combining brick and mortar and web or mobile shops).

Posted at 22:20   パーマリンク

2016/10/16/(Sun)

Panalpina opens new Logistics Manufacturing Research Centre with Cardiff Business School [Education]

Panalpina and Cardiff Business School, Cardiff University, Wales (UK), have strengthened their partnership with the launch of a new Logistics Manufacturing Research Centre, which opened at the beginning of October 2016. The center will conduct leading research into the fields of distributed manufacturing, 3D printing, the circular economy and the impact of digital manufacturing on global supply chains. The new center has already secured its first research grant.

The new Panalpina Research Centre, partially funded by Panalpina, is located at Cardiff Business School. With Panalpina employees working alongside academic researchers, both partners will gain more insight into the evolving world of logistics and manufacturing.

Mike Wilson, global head of Logistics at Panalpina says: “Over the last four years of working with Cardiff Business School, we have been able to jointly identify future manufacturing and supply chain trends, and build our business in anticipation of this changing environment. Looking ahead, the insight provided by the research center will allow Panalpina to better design our customers’ manufacturing and supply chain strategies with new technologies and macro-economic forecasts in mind.”

Professor Aris Syntetos, the Panalpina Chair in Manufacturing and Logistics Research, Cardiff Business School, will head the new research center. He has recently secured a £500,000 research grant from the Engineering and Physical Sciences Research Council (EPSRC) – the UK's main agency for funding research in engineering and the physical sciences. Syntetos was awarded the grant to support the center’s research into sustainable and circular remanufacturing networks. Ultimately, the grant will allow Cardiff Business School and Panalpina to conduct further research on the circular economy, where logistics and manufacturing services in the supply chain are increasingly combined.

Panalpina is an advocate of the circular economy, and believes that the future lies in better managing and extending product life cycles – from sourcing to disposal. In an effort to drive innovation in the area, Panalpina and Cardiff Business School have worked together on a number of research projects. This includes the launch of their inventory forecasting application, ‘Demand-Driven Inventory Dispositioning’ (D2ID).

Earlier this year, Panalpina and Cardiff Business School started another two-year research project to examine the role 3D printing can play in distributed manufacturing models and global supply chains. The aim is to help Panalpina’s customers identify the right products that could be switched from traditional to new, additive manufacturing techniques such as 3D printing, and produced closer to the end-consumer market.

“The partnership with Panalpina and the various projects that are now combined under the roof of the research center allow our students to work on real-life industry problems, ensuring that our research remains not only relevant for companies, but that it is also translated into commercial solutions,” explains Syntetos. “Many of our students have been recruited by Panalpina to put their ideas into practice. With Cardiff graduates now working in locations such as Panama, Dubai and London, it is great to see our research having an impact across the world.”

About Cardiff Business School

Cardiff Business School, Cardiff University, is widely recognised as one of the leading business schools in the UK. In the latest UK Government Research Assessment Exercise, it was ranked fourth in the UK’s 96 business and management schools for the quality of its research, with 35% of its research projects classified as ‘world leading’. It has recently become the first business school in Wales, and the sixth Russell Group institution, to be awarded accreditation from the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of business school excellence which is awarded to less than 5% of the world’s business schools. It is the largest single School of Cardiff University, itself a Russell Group organisation, and educates over 2,600 students from 60 countries each year.

Posted at 17:33   パーマリンク

2014/11/15/(Sat)

Deutsche Post DHL and Teach First Deutschland celebrate their five-year partnership working for better educational opportunity [Education]

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Deutsche Post DHL has been Teach First Deutschland's largest partner since the organization was launched
So far over 330 participants have been deployed in schools in Germany

Deutsche Post DHL has been the largest supporter of Teach First Deutschland (TFD) since the organization was founded in 2009. In Berlin, the two parties celebrated the five-year anniversary of their partnership together with prominent guests from the worlds of politics, business and education. Since the launch of the partnership, a total of 200 "Fellows", outstanding university graduates from all academic disciplines, have completed their two-year assignments working in schools in high-risk communities; an additional 130 are currently on assignment as Fellows. TFD's mission is to help children and youths, regardless of social background, to develop into independent young men and women with the skills and direction to be able to tap into and grow their potential. After receiving training from TFD, the Fellows spend two years working in schools providing support to teachers in the classroom, individual tutoring and coaching for students, as well as additional measures designed to enhance learning and student development.

"The future success and innovative potential of business and society depends on a strong educational system and a targeted, purposeful approach to career development for young people. Educational and career opportunities, however, are often distributed unevenly across society. Also here in Germany, there are young people in need for support," says Christof Ehrhart, Executive Vice President Corporate Communications and Responsibility at Deutsche Post DHL. "This is why we have supported Teach First Deutschland from the very beginning and are making this investment in the next generation. As a global company, we also support TFD's international parent organization Teach For All, as well as seven additional national-level partners within the Teach For All network in Latin America, Asia and Europe."

"We thank Deutsche Post DHL for our five-year-partnership. Without the support of the company, our project would not look the same", said Ulf Matysiak, CEO of Teach First Deutschland. "The financial aspect is only one of many. Deutsche Post DHL adds with specific activities like mentoring programs, career coaching and seminars for fellows and volunteering projects at schools to the professionalism and attractiveness of the program."

For Deutsche Post DHL, its partnership with Teach First Deutschland and Teach For All fits perfectly in the framework of its Group-wide program GoTeach. Along with the goal to improve education and access to educational opportunity, the GoTeach program also provides young people with their first look into the working world and supports them in the process of choosing a career or vocation. As part of the GoTeach partnerships, Deutsche Post DHL employees also contribute their own skills and experience. They offer mentoring, training in job application/ interview skills, or provide students with a look into everyday working life - practical, hands-on ways to prepare for life after school.

Deutsche Post DHL's support for Teach First Deutschland is also more than just financial. Along with training opportunities for Teach First Deutschland Fellows and staff, Deutsche Post DHL offers a dedicated mentoring program for TFD Fellows, who receive career guidance from Group managers over a period of 15 months during the second year of their TFD assignment. In addition, Deutsche Post DHL provides insight into business topics and offers seminars on leadership, change management and process optimization.

Joint action for more educational chances
Teach First Deutschland organized a conference with the motto "Courage! - Joint action for more educational chances" on 14th and 15th November in Berlin. The title refers to the conviction that action for greater educational chances requires courage and openness. The organization has always pursued to not only talk about the lack of educational chances but to act accordingly.

The conference will focus on concrete aspects of educational questions and precise ideas and proposals by employees of TFD, fellows and alumni. Further, eight Alumni will present a book covering their experiences working in schools. The foreword is by Frank-Walter Steinmeier, Foreign Minister of Germany.

Posted at 08:20   パーマリンク

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