Panalpina announces launch of highly innovative and industry-shaping customer portal [Forwarder]
Panalpina is intent on steering the logistics industry into the Digital Age by using the newest technologies available to create a truly innovative, end-to-end digital environment for its customers, and thereby reaffirms its role as an innovator and forerunner in the sector. The new customer portal not only addresses many of today’s most pressing needs but more importantly will shape and define tomorrow’s interactions and interfaces between customers and logistics service providers.
“We have recently reached a significant milestone in modernizing the company’s systems landscape by successfully rolling out our new state-of-the-art operational platform (SAP TM) in Germany – one of our key markets. Now, Panalpina is taking the next logical step in creating a seamless customer experience that will make managing global shipments faster and simpler,” announces Panalpina CEO Stefan Karlen. “Our new customer portal is the centerpiece of Panalpina’s technology transformation and one that will greatly impact how we, and likely others in the industry, will interact with customers in the future.”
In a first step, Panalpina has successfully piloted its new, fully automated online quotation and booking platform for ad hoc cargo with selected Air Freight customers. This new centralized digital platform provides customers with a fast, simple and reliable online interface that enables informed decision-making by giving access to easy and instantaneous quotation and booking of ad hoc shipments globally. Some of the first key customer benefits of the new platform are:
1.Speed: instant quotation thanks to automated rate calculation without human intervention
2.End-to-end solutions: rates cover door-to-door transactions including pre- and on-carriage
3.Ease: rates can be viewed and freight booked instantaneously with a few mouse-clicks and without the need to pick up a phone or write an email
Lucas Kuehner, global head of Air Freight at Panalpina, says: “We were already a pioneer in the industry with our unique Charter Network and we are doing so again, right now. The platform offers key features such as dynamic pricing, global coverage and online 24/7 accessibility. In today’s highly volatile market environment, our automated platform allows us to respond very quickly to customer inquiries by providing competitive rates as well as cargo capacity either through our Charter Network or best-in-class partner carriers.”
Ralf Morawietz, Panalpina’s chief information officer, explains: “Today, anyone can easily set up an appealing front-end tool for freight quotation or booking. The key question to ask is: What happens on the back end when a query is triggered? In our case, sophisticated algorithms immediately scan the industry’s most comprehensive online databases, without manual intervention, to calculate the best freight rates and options for our customers.”
“We are excited to launch the platform in the first quarter of next year, and thereafter extend this new-generation digital portal across our entire product portfolio and customer base,” adds Karlen.
Posted at 23:22 パーマリンク
Panalpina completes acquisition of Air Connection [Forwarder]
International freight forwarding and logistics company Panalpina announced today the completion of the acquisition of Air Connection, a specialized forwarder of flowers and vegetables following the approval by the Competition Authority of Kenya. The move follows Panalpina’s acquisition of Airflo in 2016 and positions the company as a clear market leader in perishables in Kenya.
“The acquisition of Air Connection is another important step in building our Perishables Network. It further strengthens our existing global footprint and positions us as a clear market leader in perishables in Kenya,” says Stefan Karlen, CEO of Panalpina. “It will also allow us to develop our perishables presence in the neighboring countries of Tanzania and Uganda, where we see a lot of potential.”
The Panalpina Perishables Network offers customers in both origin and destination countries complete end-to-end solutions on a global scale. Using the company’s global coverage, dedicated perishables experts in key markets, and the unique Panalpina Charter Network, Panalpina is one of the few freight forwarders worldwide that can combine global coverage with experts dedicated to the perishables business.
“Being part of a major logistics company which is focused on becoming the preferred global supplier of perishables logistics means we can now offer our customers end-to-end solutions and grow the perishables business out of Kenya,” added Manjit Brar, owner and managing director of Air Connection.
Founded in 1993, Air Connection has operations close to Jomo Kenyatta International Airport in Nairobi and in Mombasa. The company specializes in the export of flowers and vegetables from Kenya to multiple destinations, including the Netherlands and the UK. The perishables business of Air Connection will be merged with Panalpina Airflo.
“By combining Panalpina’s global network with Air Connection’s expertise in direct shipments, we can now offer our customers an unequalled service including direct shipments to over 150 destinations worldwide,” explains Conrad Archer, managing director of Panalpina Airflo and Panalpina Kenya.
The combined business boosts Panalpina Airflo’s existing cold storage capabilities to a total of 4,200 m2 dedicated to perishables and will handle around 70,000 tons of perishables air freight per year. Construction has already begun to significantly increase the cold storage for perishables, which will be completed next year.
Posted at 22:31 パーマリンク
Panalpina wins large five-year contract with oil and gas major for Iraqi project [Forwarder]
Panalpina has gained its largest award with a specific oil and gas major to date. The company was awarded with a long-term contract to manage transportation for a gas project in Iraq. The contract will run over a minimum of five years and involve high air and LCL (less than container load) ocean freight volumes. Work has already begun and besides transport Panalpina will also provide customs clearance, light warehousing, full order management and in-house staffing for the customer. Additionally, Panalpina will handle ad hoc air and ocean chartering for this project.
Panalpina has worked with the customer since 2010 in the USA and over the last seven years has developed activities with several divisions and geographies, which now also include Canada, Singapore, Thailand, Indonesia, Hong Kong and Morocco. In 2015, Panalpina and the customer developed an automated order management system in the USA, and building on this expertise Panalpina will expand the value offering to the project in Iraq throughout the duration of the contract.
Another critical factor for winning this new business was the fact that Panalpina fosters local expertise in a key country such as Iraq, meaning that the company employs a local workforce instead of an expat workforce. This showcased Panalpina’s commitment to continue developing its resources and expertise with local labor in the same way as the customer does. The customer was also impressed by Panalpina’s strong commitment to health, quality, safety and environment as well as ethics and compliance.
Posted at 20:48 パーマリンク
【 Last News 】