DHL introduces new technologies and delivery solutions in US to meet evolving demands of the urban consumer [Integrator]
DHL's continuing innovation efforts to develop strategies and tools to improve e-commerce logistics includes robotics and augmented reality
DHL eCommerce to launch Parcel Metro service in seven US cities in 2018 to provide greater choice, convenience and control to consumers
DHL is piloting a range of new technologies in its U.S. operations. As consumer expectations are rapidly evolving due to a number of major trends, including e-commerce, urbanization and sustainability in particular, logistics providers are being challenged to provide more flexible and efficient services. DHL is proactively addressing the evolving requirements of the market by introducing new technologies within its U.S. operations. DHL Supply Chain has introduced robotics - including the LocusBots and Sawyer collaborative robots - and augmented reality glasses in warehouse operations to improve productivity in the fulfillment of customer orders. DHL Express has been piloting artificial intelligence in its customer applications to further enhance its customer service. The company has registered a 10% increase in shipment processing accuracy through increased automation at its hubs and gateways, while its On Demand Delivery online service has increased the first time delivery success for e-commerce shipments from 80% to 92%.
The company's DHL eCommerce unit has launched DHL Parcel Metro, a new fast and flexible service for online retailers that meets consumers' increasing demand for same-day and next-day delivery. Parcel Metro utilizes customized software that allows DHL eCommerce to create a 'virtual delivery network' of local and regional contract couriers and crowd-sourced providers to ensure maximum flexibility and capacity over the last mile. Retailers can offer a fully branded suite of delivery options to their customers. For consumers, the service creates a seamless experience: an online and mobile interface allows consumers to track shipments in real-time, communicate special instructions to their courier, reschedule a delivery and rate their delivery experience. The new service is now available in Chicago, New York and Los Angeles, and will be launched in Dallas, Atlanta, San Francisco and Washington DC later in the year.
"E-tailers today recognize more and more that the customer experience - and their ability to build customer loyalty - is won and lost in how well the orders are fulfilled and delivered," said Charles Brewer, CEO, DHL eCommerce. "Deutsche Post DHL Group is constantly looking for new and innovative ways to offer the best service, quality and efficiency for our customers. The DHL Parcel Metro solution provides a technology solution to the last mile opportunity. Our digitalization journey is all about how we can add value to our customers, to our employees and to our shareholders. DHL Parcel Metro is part of a number of innovations we are actively implementing, including augmented reality glasses for greater pick accuracy, "follow me" robots, and autonomous vehicles."
"Eighty-six percent of consumers associate delivery as part of their total online shopping experience, according to recent research.1 It's therefore important for DHL to offer services that not only meet their needs, but do so in a highly consistent fashion. It's important for DHL to offer services that not only meet our customers' needs, but do so in a highly consistent fashion.1 DHL Parcel Metro provides that consistency, and offers retailers the ability to extend their brand and messaging to consumers throughout the final mile delivery for a unique shopping experience," said Lee Spratt, CEO, DHL eCommerce Americas.
DHL Supply Chain President of Retail, Jim Gehr said: "Innovative technology is becoming an extremely important element in e-commerce logistics because of changing customer demands. We are using software technology to speed order flow and to more efficiently organize distribution centers. Hardware solutions like LocusBots allow for faster picking. What we look for is the smart combination of software and hardware."
Posted at 16:23 パーマリンク
Deutsche Post DHL Group to build another mega parcel center near Berlin [Integrator]
Logistics company and the city of Ludwigsfelde sign purchase agreement for property on a site of about 165,000 square meters
New location will create up to 600 new jobs subject to wage agreements and social security contributions
New parcel center scheduled to go online in 2020
Deutsche Post DHL Group is constructing a new mega parcel center in the town of Ludwigsfelde in Brandenburg, just outside Berlin, as part of the company's ongoing investment in its parcel network. Up to 600 new jobs that are subject to wage agreements and social security contributions will be created after the new center on the 165,000m2 site goes into operation. The city of Ludwigsfelde and Deutsche Post DHL Group have already signed the relevant purchase agreement for the property. The sorting capacity of the new parcel center will be about 50,000 shipments per hour, providing additional support for the two existing parcel centers in nearby Rüdersdorf and Börnicke.
"The parcel market is still growing rapidly due to the e-commerce boom, in particular," says Jürgen Gerdes, Board Member for the Post - eCommerce - Parcel division at Deutsche Post DHL Group. "We are making our network even tighter, and continuously investing in the efficiency of our parcel infrastructure in order to carry on offering our customers the same high service quality in terms of speed and reliability in the future. Another reason we have become the best parcel provider in the market is because we have the best network. The new parcel center that we are now setting up is in a region with particularly strong parcel growth, indeed it represents an essential component of our strategy." The company already has a sorting capacity of more than 1 million parcels per hour in its 34 parcel centers - and Deutsche Post DHL Group expects average annual parcel growth of between five and seven percent until 2020.
"The development of our Eichspitze Ludwigsfelde 4.0 industrial part is well under way. The addition of one of the most important DAX companies will trigger the further development and marketing of the area", says Andreas Igel, mayor of the town of Ludwigsfelde.
The property occupies about 68 hectare in the area known as "An der Eichspitze," approximately 11 kilometers from the southern city limits of Berlin. The property is currently being developed to ensure the construction of the new parcel center will start as planned in summer 2018.
In 2016, Deutsche Post DHL Group commissioned its largest parcel center to date, in Obertshausen, which also has a sorting capacity of 50,000 shipments per hour. In the summer of 2017, construction work began on the similarly high-performance parcel center in Bochum, which is scheduled to begin operations in 2019.
Posted at 16:10 パーマリンク
DHL plans new logistics hub at Vienna airport [Integrator]
DHL Global Forwarding and DHL Freight sign land purchase contract
DHL Campus Vienna Airport to become central gateway to Eastern Europe
DHL Global Forwarding and DHL Freight signed a contract for purchasing land in the Vienna airport region today. Starting in summer 2018, the DHL Campus Vienna Airport will be developed on premises measuring roughly 60,000 sqm in the Fischamend district. The facility will take on a key role as a freight hub for Eastern Europe in the future. By establishing a joint site for DHL Global Forwarding and DHL Freight, synergies between the different transport modes - land, air and ocean - are to be exploited even more effectively.
"DHL Global Forwarding and DHL Freight are combining the individual strengths of their two networks at the new site in Fischamend, which will lead to an even faster, more efficient service for our customers," explains Uwe Brinks, CEO of DHL Freight. "The site is in proximity to Vienna airport and as such strategically well-located, providing us with low-threshold access to Eastern European markets and Germany. Through this project, we will establish an important new logistics hub together, creating a gateway into and out of the east and enabling us to further grow our volumes."
Both divisions will each build a warehouse including office buildings on the new site, connecting them to the airport and linking them to its infrastructure. To date, DHL Global Forwarding and DHL Freight managed their business from three locations in Vienna, which are now being merged on the new campus. This results in significant efficiency gains, especially in terms of turnaround times and handling costs. The new site will have a higher number of docks and will also have cross-docks for the first time. The newly acquired property borders the A4 freeway, which connects the airport with Vienna city center.
"Located directly at Vienna airport, Fischamend perfectly meets our requirements for the DHL Campus, through which we intend to bundle our expertise, improve our service, and consequently further strengthen our market position in Austria," says Christoph Wahl, managing director for Austria at DHL Global Forwarding.
"Good connections to Eastern Europe are particularly crucial for us. Thanks to our shared base with DHL Freight and the proximity to the airport, we will be able to serve this market even more effectively," adds Hermann Filz, CEO for Eastern Europe at DHL Global Forwarding.
The new warehouses and office buildings will not only meet the highest security standards (TAPA A) but will also comply with the most rigorous environmental protection requirements. The sustainable design and use of renewable energies will directly contribute to Deutsche Post DHL Group's goal of reducing all logistics-related emissions to zero by 2050. In addition to alternative drives and green transportation solutions, sustainable construction methods and modernization of Deutsche Post DHL Group sites will play a key role in achieving this goal.
"The relocation of the world's leading logistics company DHL to Vienna airport region is yet another important step for the dynamic development of the Airport City and will create new jobs while making the airport region even more attractive. This is also evident from the high level of interest shown by domestic and foreign advertisers. Given its proximity to the airport as a hub, an excellent service infrastructure and an optimal connection to the airport's infrastructure, the Vienna airport region offers perfect conditions for business locations. The government's decision to expand the eastbound rail link represents another important improvement," says Dr. Günther Ofner, Member of the Executive Board of Flughafen Wien AG.
"It is especially gratifying that the international logistics group DHL has chosen Fischamend for its new operational site and therefore creates new jobs and drives the local economy. The attraction as well strengths of the Vienna airport region are being highlighted by it," adds Mag. Thomas Ram, Major of the town council Fischamend.
Posted at 21:52 パーマリンク
DHL and Accenture unlock the power of blockchain in logistics [Integrator]
Trend report explores the technology's potential for improving transparency and traceability in supply chains and automating commercial processes
Blockchain technology spending expected to increase more than tenfold globally between 2017 to 2021
Proof of concept successfully demonstrated track and trace of pharmaceutical products from manufacturing to patients, showing potential to eliminate counterfeiting of drugs
DHL has released a trend report in cooperation with Accenture, a leading global technology consultant, on blockchain technology's potential to transform the logistics industry. Global supply chains are notoriously complex, with a diverse set of stakeholders, varying interests, and many third-party intermediaries - challenges that blockchain is well suited to address. The report includes initial findings on a working prototype developed by DHL and Accenture, which tracks pharmaceuticals from the point of origin to the consumer, preventing tampering and errors.
"The experiments with blockchain in finance are well known, but we believe logistics is an area where the new technology will have a truly profound impact," insists Matthias Heutger, Senior Vice President DHL Customer Solutions & Innovation. "Implementing productive solutions however, will require further technological development and, critically, collaboration between all stakeholders."
Blockchain is a new type of database system that maintains, records and authenticates data and transactions. In supply chains, products are assigned unique identifiers that allow their entire history to be captured as it moves to the end customer. Stakeholders validate this information in real time and if anyone tries to tamper with, alter or erase a record, everyone will know.
Saving patients by authenticating medications
"We see especially exciting potential for blockchain in pharmaceuticals, which is why we focused our proof of concept with Accenture on the life sciences and healthcare industry," says Keith Turner, CIO Chief Development Office, DHL Supply Chain. "By utilizing the inherent irrefutability within blockchain technologies, we can make great strides in highlighting tampering, reducing the risk of counterfeits and actually saving lives."
As many as one million lives are lost each year due to counterfeit medications, according to Interpol, and it is estimated that up to 30% of pharmaceutical products sold in emerging markets are counterfeit. DHL and Accenture created a blockchain-based serialization prototype with nodes in six geographies to track pharmaceuticals across the supply chain. The ledger tracking these medicines may be shared with stakeholders, including manufacturers, warehouses, distributors, pharmacies, hospitals, and doctors. Lab-simulations show how blockchain could handle more than seven billion unique serial numbers and 1,500 transactions per second.
"We've worked closely with DHL to understand and document the broad impact blockchain will have on supply chains of the future," adds Andreas Baier, Accenture lead for the travel and transportation industry and DHL client team leader. "Using a common, indelible and secure ledger, the industry can achieve much higher safety standards - from the factory to the patient - at much lower cost. This is one of several opportunities blockchain affords to restructure business processes while reducing cost and complexity."
Applying blockchain technology to supply chains
Blockchain technology shows great promise for dramatically improving the efficiency and reliability of supply chains in all industries. According to the International Data Corporation (IDC), global spending on blockchain solutions is forecast to reach US$2.1 billion in 2018, more than double the US$945 million spent in 2017. In 2021 annual spending is expected to reach US$9.7 billion.1
DHL and Accenture's pharmaceutical prototype is just one of the use cases highlighted in their trend report. Blockchain could also be used for asset management, to improve transparency and traceability, and to automate commercial processes with "smart contracts," which facilitate and verify the performance of contracts without third parties. The potential for blockchain in logistics is significant. However, moving from concepts and pilot applications to actually deploying viable solutions will require the technology to be further developed, organizational transformation and a willingness to collaborate between all stakeholders. Success depends on all parties working together to transform legacy processes and to jointly adopt new ways of creating logistics value.
Posted at 21:47 パーマリンク
95% of companies are yet to realize the full benefits of digitalization technologies for their supply chains [Integrator]
Next-generation robotics, AI, AVs, blockchain, big data analytics and sensors are just some of the technologies disrupting the traditional supply chain.
New technology is developing so quickly that businesses find it challenging to keep up with innovations and best practices.
Over 75% of businesses recognize the potential cost reduction benefits of information technologies but point to organizational challenges as roadblocks to adoption.
DHL launched its latest research report on digitalization in the supply chain. The report reveals that new technologies and solutions are developing at a fast-pace and disrupting industries on multiple fronts, with supply chains struggling to keep up. The global survey of nearly 350 supply chain and operations professionals reveals that 95% of respondents are not fully capitalizing on the potential benefits that physical innovation and information/analytics offer.
'Digitalization and the supply chain: Where are we and what's next?' is a report by Lisa Harrington, President of the lharrington group LLC commissioned by DHL to identify how industry is coping with the fast-changing and disruptive environment posed by the rise of digitalization in the supply chain. Next-generation robotics, AI, AVs, blockchain, big data analytics and sensors are just some of the technologies which businesses must now consider integrating into their operations and supply chain strategies.
Respondents ranked big data analytics as the most important information solution with 73% reporting that their company was investing in this technology, ahead of cloud-based applications at 63%, the Internet of Things (IOT) at 54%, blockchain at 51%, machine learning at 46% and the sharing economy at 34%. Importance in physical hardware has focused on robotics with 63% of respondents ranking it as the most important physical technology, beating AVs at 40%, 3D printing at 33%, and augmented reality and drones at 28%.
Lisa Harrington, President, lharrington group LLC, said, "There is no doubt that digitalization is having an incredible impact on supply chains and operations across the globe and is here to stay. Companies are faced with many options as new products and applications enter the market and gain acceptance in the industry. Having a purposeful strategy for supply chain digitalization is now essential to assess the new technological landscape and chart a way forward to reap the benefits and stay ahead of the competition."
Businesses are beginning to test the waters with 39% reporting that they are developing one or more information or analytics solution, but only 31% are doing the same for physical applications. The underlying reasons for the slow pace are symptomatic of traditional organizational change scenarios. For hardware technology applications, 68% of respondents said that reliability was the top concern, while 65% reported a resistance to change in their organization followed by insufficient or prolonged return on investment at 64%. Comparatively, for information and analytics solutions, 78% of respondents reported that organizational siloes and legacy systems were the top impediments, followed by a lack of specialized talent expertise at 70%.
It is vital for companies to digitalize processes to meet an ever increasing demand to drive efficiency and flexibility and improve the customer experience. The results of the research will help to further shape the DHL digitalization strategy. With a clear vision and a comprehensive portfolio of key technologies to capitalize on, DHL has already embarked on its digitalization journey, focussing its investment on innovations that have potential to solve real business problems and exploit new opportunities. For example, DHL already uses augmented reality in warehouses to drive efficiencies in picking and warehouse robots are improving picking times and supporting employees in repetitive tasks such as Packaging Services. Software robots (robotics process automation) are taking over selected back-office processes. New sensors are providing our customers with real time information about the location and condition of their goods, using Internet of Things.
José F. Nava, Chief Development Officer, DHL Supply Chain, said, "This is a transformative juncture for the supply chain industry. The traditional model is facing unprecedented levels of disruption from new hardware technologies combined with information and analytics solutions. Technology offers considerable opportunity to reduce cost and improve profitability but it also means businesses that fail to adapt risk getting left behind. Our customers are increasingly looking to us to lead the way during this transition.
One example demonstrating how DHL is also looking into future technologies is blockchain, where we are partnering with Accenture to test a concept that is aimed at preventing the counterfeiting of drugs, which Interpol estimates kills one million people each year. This trial incorporates blockchain into the pharmaceutical supply chain via a track-and-trace serialization system. This allows us to securely capture the unique identifier of each unit of a pharmaceutical shipment as it moves through the supply chain. The technology is nascent, yet promising, and we are excited about the opportunities it could bring to our customers in the future."
Posted at 23:14 パーマリンク
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